Pricing
Simple plans for every conversation.
Start free on one channel. Upgrade for more AI tokens, more channels and the integrations your team already uses.
Free
For trying Truplexy on one channel before you commit.
$0per month
Always free
- 100K AI tokens / month
- 100 conversations / month
- 1 AI agent · 3 team members
Includes
- Website chat, Telegram or Discord (1 connection)
- Basic cross-channel customer identity
- Human handoff with full context
- Basic analytics
Starter
Most popularFor small teams putting AI support on every channel their customers use.
$29per month
Billed monthlyBilled $276 yearly
- 1M AI tokens / month
- 1,000 conversations / month
- 3 AI agents · 10 team members
Everything in Free, plus
- WhatsApp, Messenger, Instagram & Email
- Shopify & WooCommerce
- 10 automation workflows
- REST API (limited)
- Remove Truplexy branding
Pro
For growing teams that want Truplexy to take action and plug into their own systems.
$79per month
Billed monthlyBilled $756 yearly
- 10M AI tokens / month
- 10,000 conversations / month
- 10 AI agents · 25 team members
Everything in Starter, plus
- HubSpot, Zendesk, Slack & Microsoft Teams
- 100 automation workflows
- Full REST API, webhooks & custom integrations
- Advanced analytics
- Priority support
Compare every plan
Limits, channels and integrations, side by side.
| Free$0 / monthStart for free | StarterPopular$29 / monthGet started | Pro$79 / monthGet started | |
|---|---|---|---|
| Usage & limits | |||
| AI tokens included | 100K | 1M | 10M |
| Tickets / conversations per month | 100 | 1,000 | 10,000 |
| AI bots / agents | 1 | 3 | 10 |
| Team members | 3 | 10 | 25 |
| Active channel connections | 1 | 5 | 15 |
| Knowledge base storage | 5 MB | 50 MB | 250 MB |
| Knowledge sources / documents | 10 | 100 | 500 |
| Customer profiles | 250 | 5,000 | 50,000 |
| Conversation history | 7 days | 90 days | 1 year |
| Customer memory & automation | |||
| Cross-channel customer identity | Basic | Included | Included |
| Shared conversation history | Limited | Included | Included |
| Persistent customer context | Basic | Standard | Advanced |
| Human handoff | Included | Included | Included |
| Automation workflows | Not included | 10 | 100 |
| Channels | |||
| Website chat | Included | Included | Included |
| Telegram* | Included | Included | Included |
| Discord* | Included | Included | Included |
| Not included | Included | Included | |
| Facebook Messenger | Not included | Included | Included |
| Not included | Included | Included | |
| Not included | Included | Included | |
| Integrations | |||
| Shopify | Not included | Included | Included |
| WooCommerce | Not included | Included | Included |
| HubSpot | Not included | Not included | Included |
| Zendesk | Not included | Not included | Included |
| Slack | Not included | Not included | Included |
| Microsoft Teams | Not included | Not included | Included |
| Developer | |||
| REST API | Not included | Limited | Full |
| Webhooks | Not included | Not included | Included |
| Custom API integrations | Not included | Not included | Included |
| Analytics & branding | |||
| Basic analytics | Included | Included | Included |
| Advanced analytics | Not included | Not included | Included |
| Remove Truplexy branding | Not included | Included | Included |
| Token add-ons | |||
| Extra tokens | Not available | $8 / 1M | $6 / 1M |
| Maximum add-on | Not included | +5M / month | +30M / month |
| Support | |||
| Support | Community | Priority | |
- Free includes 1 active channel connection: website chat, Telegram or Discord.
Need more AI tokens?
Paid plans can add tokens each month without moving up a plan. Add-ons aren’t available on Free.
Starter
$8 / 1M
Up to +5M / month
Pro
$6 / 1M
Up to +30M / month
Not sure which plan fits? Book a demo and we’ll walk you through it.
Wherever they message, Truplexy is there.
Give customers one continuous support experience across every channel you connect — without making every conversation feel like it came from a bot.
Multi-platform. Continuous. Human when it matters.